Managed service

Your team calls someone other than you

With no in-house IT, requests end up with the owner or with "the one who knows a bit about computers". An hour spent reinstalling a printer is an hour taken from their real job — and it appears on no invoice. We take those requests.

  • Your staff contact us directly
  • Someone who already knows your machines and software
  • On-site visits in the Casablanca area when needed
Handledday to day
Workstations set up and ready on arrival
Licences bought and activated
Incidents resolved without going through you
What we handle

The requests that land on you today

Taken one by one they look trivial. Added up over a month they amount to whole days taken from your actual job.

settings_applications

New joiners

Machine prepared, software installed, email and access configured. A new joiner is productive on day one, not the following week.

verified_user

Software licences

Bought, activated and tracked for renewal. You no longer hunt for an activation key on the day you need it.

computer

Hardware

Advice on what matches actual use, supply and commissioning. Neither over-specified nor due for replacement within a year.

router

Network & printing

File shares, printers, connections: the things that block a whole team when they fail.

groups

Everyday incidents

Lost password, missing file, an application that refuses to start. Your staff contact us without going through you.

apps

Your business software

Installation, configuration and troubleshooting of the applications you use, including ones we did not supply.

The real issue

The hidden cost of "we manage somehow"

In a company without an IT team, requests go to whoever knows most — often the owner or a manager who has other things to do. That time appears on no invoice, but it is certainly paid for.

The gap between one supplier and another comes mostly down to knowing your setup: someone who discovers your equipment afresh on every call spends most of the time understanding rather than fixing.

What you get back

  • Your staff call us, without going through you
  • A contact who already knows your setup
  • Licences bought without you hunting for a reseller
  • Hardware chosen on actual use, not on a spec sheet
  • A visit when the problem cannot be solved remotely
How it works

From request to resolution

No portal to learn and no form to fill in: your staff contact us the way they would contact a colleague.

  1. They contact us

    By phone, WhatsApp or email. Directly — you do not have to act as the go-between.

  2. We triage

    Anything fixable remotely is dealt with straight away. Anything needing a presence is scheduled with you.

  3. We act

    Remotely or on site in the Casablanca area. Blocking emergencies take priority over convenience requests.

  4. We document

    What was done, installed, activated. Your setup stays documented, even if your contact changes.

References

IT estates we look after

Transport and education: organisations whose IT requests we handle day to day.

  • Berfast — M&M RAG TRANS
  • Scuola Italiana Paritaria Enrico Mattei
Frequently asked questions

Frequently asked questions

Both. Most requests are handled remotely, which is faster for everyone. We travel within the Casablanca area when the problem requires it.

Support

Get back the time you spend on this

Tell us how many workstations you have and what you use. We will propose costed cover, on a retainer or per intervention.