New joiners
Machine prepared, software installed, email and access configured. A new joiner is productive on day one, not the following week.
With no in-house IT, requests end up with the owner or with "the one who knows a bit about computers". An hour spent reinstalling a printer is an hour taken from their real job — and it appears on no invoice. We take those requests.
Taken one by one they look trivial. Added up over a month they amount to whole days taken from your actual job.
Machine prepared, software installed, email and access configured. A new joiner is productive on day one, not the following week.
Bought, activated and tracked for renewal. You no longer hunt for an activation key on the day you need it.
Advice on what matches actual use, supply and commissioning. Neither over-specified nor due for replacement within a year.
File shares, printers, connections: the things that block a whole team when they fail.
Lost password, missing file, an application that refuses to start. Your staff contact us without going through you.
Installation, configuration and troubleshooting of the applications you use, including ones we did not supply.
In a company without an IT team, requests go to whoever knows most — often the owner or a manager who has other things to do. That time appears on no invoice, but it is certainly paid for.
The gap between one supplier and another comes mostly down to knowing your setup: someone who discovers your equipment afresh on every call spends most of the time understanding rather than fixing.
No portal to learn and no form to fill in: your staff contact us the way they would contact a colleague.
By phone, WhatsApp or email. Directly — you do not have to act as the go-between.
Anything fixable remotely is dealt with straight away. Anything needing a presence is scheduled with you.
Remotely or on site in the Casablanca area. Blocking emergencies take priority over convenience requests.
What was done, installed, activated. Your setup stays documented, even if your contact changes.
Transport and education: organisations whose IT requests we handle day to day.
Half of all support requests concern email. Better that the same team administers it.
Learn moreYour site and online tools, held by people who already know your setup.
Learn moreWhen a business need goes beyond what off-the-shelf software can do, we build it.
Learn moreBoth. Most requests are handled remotely, which is faster for everyone. We travel within the Casablanca area when the problem requires it.
Yes. We advise on what matches actual use, we buy, install and activate. You have neither spec sheets to compare nor a reliable reseller to find.
Monday to Friday, 9am to 6pm. Blocking emergencies — an unusable workstation, email down — are dealt with first.
Yes. Your staff contact us in French or Arabic, whichever comes naturally. A user who cannot describe their problem in the right language eventually stops calling — and the problem stays.
Both exist. A retainer suits steady demand; one-off intervention is enough for an isolated need. We point you towards whichever costs you less, not whichever earns us more.
Yes, as far as we can. When an issue belongs to the vendor, we say so and deal with them on your behalf rather than leaving you to it.
Tell us how many workstations you have and what you use. We will propose costed cover, on a retainer or per intervention.